First, take a breath and secure the property
In the first days, the priority is to keep the house safe. Check the doors and windows, deal with perishable food and make sure the property is insured in the way it needs to be. Ask the estate's executor or a solicitor what is expected.
There is no need to start clearing straight away. Many families wait weeks.
If the house will stand empty for a while, tell the insurer and think about who holds keys. A quick call now avoids awkward questions later, and it lets the family plan the clearance for a time when everyone can be there.
Find the important things before anything else
Before rooms are emptied, look for paperwork and items that matter to the estate. Wills, deeds, bank and pension papers, insurance documents, passports and jewellery are usually kept in a few predictable places. Bedrooms, desks, sideboards and loft boxes are all worth checking.
Keep everything you find together in one folder or box and note where it came from.
Decide what to keep aside
Talk to the family before the clearance begins. Photographs, letters, medals, small keepsakes and anything with sentimental value are easy to lose in a big clear-out. Put them in one room, or move them out, before the crew arrives.
- Photographs, letters and personal papers
- Jewellery, watches and anything that may have value
- Documents relating to the estate
- Items that were promised to a particular person
- Anything the executor asks you to hold for valuation
Probate and timing in general terms
When someone dies, the person named to handle the estate, the executor, often needs legal authority, known as probate, to deal with certain assets. How long that takes varies, and how it affects the contents of a house depends on the estate.
Because of this, ask a solicitor before you dispose of anything of value or anything that may need to be shared out. Ordinary rubbish and clearly worthless items are a different matter, but a solicitor can tell you where the line is for your situation.
What the removal itself involves
When you are ready, send us photos of each room and the way in. We will say what we can take and confirm the quote. On the day, the crew carries everything from inside the house, loads it and takes it to permitted sites. You get a waste transfer note for the job.
Regulated items such as fridges, freezers, TVs and mattresses are not things we promise in advance. Mention them in the photos and we confirm on the quote.
Some items in a long-lived home are surprising. Sheds, lofts and garages can hold decades of belongings. Include them in your photos, so the plan covers the whole property and nothing is a shock on the day.
Send photos
A few clear photos of each room, the loft and any outbuildings.
Confirm the plan
We agree what is being taken, what is staying and when we arrive.
Walk through
If someone can be there on the day to show what goes, it helps a lot.
Clear and check
We remove the agreed items and you look over the rooms before we leave.
There is no deadline for griefTake your time. When the house is ready to be cleared, we will work at your pace and treat the home with care.
Questions
Do I need to be there?
It is much easier if someone can be present to show what goes and what stays. If that is not possible, we can agree a clear plan in advance.
What about things of value?
We are not valuers. If you think something may be worth money, ask a solicitor or a specialist before it goes.
Can you clear the whole house in one day?
Often, but it depends on the size and access. Send photos and we will tell you what to expect.
Will I get paperwork?
Yes. You receive a waste transfer note for the waste we take.
Services that help
Probate house clearance
Careful clearance of a home after a death, on your timetable.
See the serviceHouse clearance
Probate, void and downsizing clearances, room by room.
See the serviceGarage clearance
Packed and forgotten garages emptied, heavy items included.
See the serviceLocal pages
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