Terms of service

Who we are

These terms apply to waste removal jobs you book with Offload Waste Removal.

Quotes

A quote is based on the photos and information you give us. If the job turns out different when we arrive, we tell you the new price before we load anything, and you decide whether to go ahead.

Access

You are responsible for making sure we can get to the waste. Tell us about stairs, lifts, parking and any building rules. If we cannot reach the waste on the day, we may need to rebook.

Waste we cannot take

We do not take asbestos, chemicals, full paint tins, gas bottles, clinical waste, raw food waste or anything hazardous that we do not hold the right permit to carry. Regulated items such as fridges, mattresses and electrical equipment are confirmed on the quote. If hazardous waste is in the load and you did not tell us, we may refuse to load it.

Your waste and ownership

You confirm that you are entitled to have the waste removed. If you are a landlord or agent, you confirm you are entitled to dispose of any goods left at the property.

Paperwork

We give you a waste transfer note for each job. Keep it for at least two years.

Payment

We confirm the payment method and timing when we send the quote.

Cancellations

Tell us as early as you can if you need to change or cancel a booking, so we can offer the slot to someone else.

Liability

Nothing in these terms limits your legal rights as a consumer or our liability where the law does not allow it to be limited.